Terms of Service
Last updated: September 10, 2026
These Terms of Service ("Terms") govern access to and use of the HLX Labs website and purchases made through it. This is starter language for customization and should be reviewed for your actual business practices and applicable law before accepting live orders.
Eligibility and Acceptance
By accessing or using the website, you agree to these Terms and represent that you meet the age requirements displayed on the website and have legal capacity to enter into an agreement.
Research Use Only
Products and information offered through the website are provided for laboratory research use only and are not intended for use in or on humans or animals, or for diagnosis, treatment, cure, or prevention of any condition. Customers are responsible for complying with applicable laws, regulations, institutional requirements, and safe laboratory practices.
Product Information
We aim to present accurate product descriptions, pricing, availability, imagery, and testing information. We may correct errors, update information, or cancel an order affected by a material error where permitted by law. Certificates and testing claims should correspond to the applicable product or lot.
Orders and Payment
Submitting an order does not guarantee acceptance. Orders may be subject to payment authorization, verification, availability, compliance review, and other reasonable checks. Prices, taxes, shipping charges, discounts, and the final total will be presented during checkout. Payment processing may be provided by a third-party processor subject to its terms.
Shipping, Returns, and Cancellations
Shipping, delivery, returns, refunds, replacements, and cancellations are governed by our Shipping & Returns Policy, which is incorporated into these Terms.
Accounts
If you create an account, you are responsible for maintaining the confidentiality of your credentials and for activity occurring through your account. Notify us promptly if you believe an account has been compromised.
Acceptable Use
You may not misuse the website, interfere with its operation, attempt unauthorized access, submit fraudulent information, violate applicable law, or use the website or products for prohibited purposes.
Intellectual Property
The website, branding, graphics, text, software, and other content are owned by or licensed to HLX Labs and are protected by applicable intellectual-property laws. No rights are granted except the limited right to use the website for its intended purpose.
Disclaimers
To the extent permitted by law, the website and its content are provided on an "as is" and "as available" basis. Any warranties or disclaimers should be revised to reflect applicable law and the warranties you actually provide.
Limitation of Liability
To the extent permitted by applicable law, HLX Labs will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website. Any final limitation language should be reviewed for enforceability in the jurisdictions where you operate.
Governing Law and Disputes
Add the governing law, venue, and any dispute-resolution or arbitration terms you choose after legal review. Do not rely on placeholder dispute language at launch.
Changes and Contact
We may revise these Terms from time to time. Questions may be submitted through our Contact page.