Privacy Policy
Last updated: September 10, 2026
This Privacy Policy describes how HLX Labs ("HLX Labs," "we," "us," or "our") may collect, use, disclose, and protect information when you visit our website, create an account, contact us, or place an order. This starter policy should be reviewed and revised to match the services, vendors, and legal requirements that actually apply before launch.
Information We Collect
We may collect information you provide directly, including your name, email address, telephone number, account credentials, billing and shipping information, order information, communications, and other information you choose to provide. Payment card information may be collected and processed directly by our payment processor rather than stored by HLX Labs.
Information Collected Automatically
When you use the website, we and our service providers may automatically receive device, browser, IP address, usage, referral, cookie, and similar technical information used to operate, secure, measure, and improve the website.
How We Use Information
We may use information to provide and fulfill orders, process transactions, communicate about orders and support requests, maintain accounts, prevent fraud and abuse, comply with legal obligations, improve the website, and send marketing communications where permitted and subject to applicable opt-out rights.
How We Share Information
We may share information with service providers that help us operate the business, such as payment processors, hosting providers, shipping and fulfillment providers, analytics providers, customer-support services, and email providers. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transaction.
Cookies and Analytics
The website may use cookies and similar technologies for essential functionality, preferences, security, analytics, and other purposes. Any cookie notice or consent controls should be configured to match the technologies actually deployed on the live site.
Data Retention and Security
We may retain information for as long as reasonably necessary for the purposes described in this policy, including order records, legal compliance, dispute resolution, and security. We use reasonable safeguards, but no method of electronic transmission or storage can be guaranteed to be completely secure.
Your Choices
Depending on applicable law and where you live, you may have rights concerning access, correction, deletion, or other treatment of personal information. You may also unsubscribe from promotional emails using the instructions provided in those messages.
Children
This website is not intended for children. Access to the storefront is intended for adults who satisfy the age requirements displayed on the site.
Third-Party Services
Links to or integrations with third-party services are governed by those third parties' own terms and privacy practices.
Changes to This Policy
We may update this policy from time to time. The date above should be updated when material revisions are posted.
Contact Us
Questions about this Privacy Policy can be submitted through our Contact page. Add your final privacy contact email and business mailing address here before launch.