Shipping & Returns

Starter policy — update fulfillment details before launch.

Order Processing

Orders are processed after successful payment and any required verification. Insert your normal processing window, cutoff times, business days, and holiday handling here.

Shipping Methods and Rates

Available shipping methods, estimated transit times, rates, and applicable taxes or fees will be displayed at checkout. Add the carriers and geographic areas you actually serve before launch.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us promptly if an address needs correction; changes may not be possible after fulfillment begins.

Tracking

When tracking is available, it may be provided by email or through an account/order-status feature after the production fulfillment workflow is connected.

Lost, Delayed, or Damaged Packages

Add your final process and time limits for reporting lost, delayed, missing, or damaged shipments, including any documentation required for a replacement or claim.

Returns and Refunds

All sales are final. Any damaged products must be reported within 7 days of delivery and must include clear images showing the damage. Damage claims will be reviewed by HLX Labs, and approved claims will be eligible for either a refund or a replacement shipment.

Cancellations

Cancellation requests should be submitted as soon as possible. Orders that have already entered fulfillment or shipped may not be cancellable.

Contact

For shipping or order questions, use our Contact page.